Privacy Policy

Effective Date: September 25, 2025

Tanner Heating & Air Conditioning ("Tanner," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.tannerhvac.com, request service, or interact with our company. By using our website, you agree to the terms of this policy.

1. Information We Collect

Personal Information You Provide
Name, address, phone number, email address.
Information related to service requests, quotes, or financing inquiries.
Payment details when you pay online (processed securely through third-party providers; Tanner does not store full credit card numbers).
Website & Technical Information
IP address, browser type, device information, pages visited, and time spent on the site.
Cookies and similar technologies (see Section 7).
Communications
Records of phone calls, emails, or online chat when you contact us.
Your preferences for receiving service reminders, updates, and promotions.

2. How We Use Your Information

Respond to inquiries, provide quotes, and schedule services.
Process payments and financing requests securely.
Send appointment confirmations, service reminders, and invoices.
Provide updates, special offers, or newsletters (only if you opt in).
Improve our website, customer service, and advertising effectiveness.
Comply with applicable laws, regulations, or industry standards.

3. Information Sharing

Trusted Service Providers (such as website hosting, scheduling software, payment processors, and email marketing platforms).
Advertising & Analytics Tools (Google Analytics, Google Ads, Facebook/Instagram Ads) to measure site usage and deliver relevant ads.
Legal Authorities if required by law or to protect our rights, property, or safety.

4. Online Payments

If you make a payment through our website, your transaction is processed securely through a third-party payment processor. Tanner does not store or have direct access to your full credit card details.

5. Data Security

We use reasonable technical, administrative, and physical safeguards to protect your information. While we take precautions, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

Request access to the personal information we hold about you.
Correct or update inaccurate information.
Opt out of promotional communications by clicking "unsubscribe" or contacting us.
Request deletion of your personal information (subject to record-keeping requirements).
To exercise these rights, please contact us using the information in Section 10.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve functionality and user experience.
Analyze traffic through Google Analytics.
Deliver targeted advertising through remarketing services (such as Google Ads or Facebook Ads).

You may disable cookies through your browser settings. Note that some features of the website may not work properly if cookies are disabled.

8. Third-Party Links

Our website may contain links to third-party websites. Tanner is not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If we discover such information has been provided, we will promptly delete it.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Tanner Heating & Air Conditioning

2238 E River Rd * Dayton * OH 45439

Phone: 937.299.2500

Email:info@tannerhvac.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed.